Frequently Asked Questions
Everything you need to know about our home security solutions and shopping experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I reset the combination on my Master Lock product?
Reset instructions vary by model. Generally, for resettable combination locks, you must open the lock with the current code, turn the shackle 90 degrees, press down, and set your new sequence. Please refer to your specific product manual for detailed steps.
What is your return policy for home security hardware?
We offer a 30-day return policy for items in their original packaging. Please note that for security reasons, we cannot accept returns on locks that have been tampered with or custom-keyed orders.
Are Master Lock products covered by a warranty?
Yes, most of our products come with a Limited Lifetime Warranty covering mechanical defects. If your lock fails due to a defect in materials or workmanship, we will replace it free of charge.
Do you offer bulk discounts for commercial or large residential projects?
We do provide tiered pricing for bulk purchases. If you are looking to secure a large facility or residential complex, please contact our sales team through the 'Contact Us' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.